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Dallas Segway Tours - Frequently Asked Questions
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Segway (PT)
Questions
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Tour Questions and
Restrictions
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Weather
Related Questions
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Cancellation Questions
Segway
(PT) Questions
What is a Segway?
The Segway Human Transporter (HT) is a 2 wheeled, self-balancing,
battery-powered transportation device able to turn in place and
designed for one person. You ride the Segway by standing on its
platform between the two wheels. The Segway debuted in 2001 by its
inventor Dean Kamen.
How does the Segway work?
The Segway has an on-board computer that sends and receives
information from 5 gyroscopes 100 times per second. This keeps the Segway in balance. When
you lean forward, the Segway moves forward. When you lean back, the
Segway slows down and stops or goes backwards. A LeanSteer® handlebar
column (YOKE) allow turning of the Segway.
How fast and far can a Segway PT go?
A Segway can go up to the speed of 12.5 mph and a distance of 24 miles
depending on terrain.
What are the Segway
weight limits and why?
The i2 Segway has a load restriction weight of 100 to 260 pounds. If
the rider is below the minimum 100 pound weight limit, the Segway
rider may not be able to shift his/her weight far enough to safely
control the Segway. The maximum 260 pound weight limit is to protect
the structural integrity of the Segway.
Can I buy a Segway from Dallas Segway Tours?
We do not sell new Segway units. If you are interested in a new Segway,
please visit
www.TexasSegway.com or
www.Segway.com. However, from time to
time as our fleet of Segway units are replaced, will do occasionally have
a used Segway unit for sale.
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Tour Questions
and Restrictions
Do I need a Reservation?
YES. Tours can quickly book out. To ensure a Segway to
ride, a reservation IS required. A reservationists will require a
credit card to hold your spot. (See
Cancellation Policy questions)
Is the Segway difficult to ride?
Not at all. Most people become confident Gliders within the first 10
to 15 minutes. If you can walk upright, you can ride a Segway.
However, our orientation session is required at the start of every
tour whether you've ridden before or not.
Is there a minimum or maximum age requirement?
Minimum Age:
Insurance Companies dictate most everything in today's world, and
Segway Tours are no exception! Currently our Insurance requires a
rider to be at least 14 years of age (NO EXCEPTIONS).
Maximum Age:
Through years of experience we have observed riders in their 70's seem
to have a little more difficulty learning to adjust to the Segway.
Therefore, we recommend people of this age group consider their
activity and balance levels before booking a tour. If you reserve and
then cannot ride, you will be charged for Orientation only. This
pertains to YOU and not your entire group.
Can I fall off a Segway?
Just as riding a bicycle, rollerblading, or driving a car, you must do
it with care and stay observant of your surroundings. Running into a
parked car or a sign, could definitely cause a fall.
Can I ride pregnant?
Be real here. The chance of falling is very slim, but
why take the risk. NO!
How long do the tours last?
This depends on the
tour selected. All Segway tours offered are
from 1 to 2.5 hours in duration and cover 2 to 4.5 miles. (Time
includes orientation and total Tour time may
vary depending on the size of the group, automobile traffic and pedestrian traffic)
What should I wear?
Always dress for the weather. Always wear comfortable shoes (tennis
shoes are the most comfortable shoe to wear, we DO NOT allow flip
flops or high heels). You are welcome to provide your own helmet as
long as it meets the CPSC standard.
Where do we meet?
All riders must sign in at our Reservations Center
located inside the West End Welcome Center in the
beautiful Dallas West End Historic District.
See our Contact Information Page.
What time should I arrive?
You and/or your group should arrive no later than 20 minutes before
your scheduled tour.
Do I REALLY need to leave a Tip?
YES! Your Tour Guide is Paid through Tips received! An appropriate
Tip
is 20% Per Rider. As a "Certified Tourism Ambassador", each
Tour Guide is an accredited professional who works extremely hard
to provide YOU this Unforgettable Experience. Remember to
Compensate your Tour Guides Respectfully.
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Weather Related Questions
What happens if it's raining?
A light rain never stops a Segway tour. However if lightning or a heavy
rain is a factor, the tour will be cancelled or rescheduled. See our
Current Dallas Weather page
Do you provide rain gear?
Each Tour Guide carries lightweight Poncho's which are provided free
of charge.
Am I charged for the Tour if it is rained out?
Absolutely NOT. A customer is never charged if a Tour is cancelled by
our company due to rain or any other weather related factor. Please be
aware that this is a Company decision and not a rider decision.
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Cancellation Questions
What if I have to cancel?
Reservations are refundable up to 48
hours prior your scheduled tour. (If you must cancel
and our reservation
line is closed for the evening, BE SURE TO LEAVE US A MESSAGE
OR SEND AN EMAIL)
Reservations are NON
REFUNDABLE inside the 48 hour window of your scheduled tour.
Reservations are NON
REFUNDABLE for no-shows.
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